It’s important that you reach out to us as soon as you can if you’re behind on your payments. By doing so, we can work together to find a way to settle the outstanding amount. You can call us directly on 064-6695551 or email us at email@example.com. Lines are open Monday to Thursday, 9 – 5:30pm Friday, 9-5:00 PM (excluding bank holidays).
You may wish to contact the Money Advice & Budgeting Service (MABS). It is a national, free, confidential and independent service for people in debt or in financial difficulty. Contact 0818 07 2000 (Monday to Friday 9am – 8pm), or visit their website at www.mabs.ie
If our products or services fail to meet your expectations, you have the right to lodge a complaint. We value your feedback and will make every effort to address your concerns promptly and fairly. Throughout the process, we will keep you informed of our progress.
To submit a complaint please follow the outlined process below:
Email us at firstname.lastname@example.org : Send your complaint via email to this address.
Once we receive your complaint, we will make every effort to resolve it as quickly as possible. However, if the issue is complex, it may require additional time for investigation. In such cases, we will contact you by phone or in writing within five working days to provide updates on the progress and inform you of the person handling your complaint.
If our final response does not meet your satisfaction, you have the option to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO), an independent body. The FSPO will request that you first raise your complaint with us before involving them and will ask for a copy of our final response letter.
You can contact the FSPO by emailing email@example.com or by calling 01 567 7000. Additional information about the FSPO is available on their website at www.fspo.ie
Scammers are currently impersonating Smart Loans and contacting individuals asking for an upfront payment before they can finalise their loan. Smart Loans will NEVER ask you for an upfront payment before we finalise a loan. We have reported this illegal and unregulated activity to the Central Bank of Ireland.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.